Delivery

We ship within Republic of Ireland. Estimated delivery times are [5-6 working days]. Shipping times are estimated and may be affected by external factors.

Delivery costs will be displayed at checkout. Risk passes to the customer upon delivery. Please inspect goods immediately upon receipt.

Returns & Refunds

 Due to the nature of the cosmetic products, we do not accept returns or exchanges for opened or used items.  If your item arrives damaged or defective, please contact us within 2 days of receipt at elementalaurum@gmail.com with a photo and order number. Refunds, if approved, will be issued to the original payment method.

Right of Withdrawal

You have the right to cancel your order within 14 days of receiving your goods without giving any reason. This right does not apply to:

• Products that have been opened, unsealed, or used
• Items that are not suitable for return due to health protection or hygiene reasons

To cancel your order, please contact us at elementalaurum@gmail.com with your order number.

Refunds

If eligible for a refund, we will process it within 14 days of receiving the returned goods. Refunds will be issued to the original payment method.